ZILTHOREN HAVENPORT LLC values the personal information and privacy of every customer. This Privacy Policy outlines how we collect, use, store, and protect the information you provide when visiting our website, browsing products, or completing a purchase. By using this website, you acknowledge that you have read and understood this Privacy Policy.
- Information Collection
When you visit our website, place an order, or contact us, we may collect the following information:
- Personal Information: Name, email address, phone number, and billing information.
- Shipping Information: Delivery address and related shipping details.
- Order Information: Purchased items, order total, transaction history, and order status.
- Technical Information: IP address, browser type, device information, and website usage data.
We collect information only to the extent necessary to provide website services, process orders, and conduct our business operations.
- Use of Information
The information we collect is primarily used for the following purposes:
- Processing orders, confirming payments, and arranging the delivery of products.
- Providing order notifications, shipping updates, and customer service.
- Responding to product inquiries and after-sales service requests.
- Improving website functionality, product presentation, and the overall shopping experience.
- Detecting potential fraud and ensuring transaction security.
- Complying with obligations under applicable laws and regulations.
- Protection of Payment Information
Payments on this website may be processed through a third-party payment processor, Stripe. Payment information is handled by the respective payment processor in accordance with their security standards.
We do not store full credit/debit card numbers or card security codes (CVV) on our own servers. Available payment methods may include credit/debit cards and other electronic payment options supported at the website’s checkout.
- Cookies and Related Technologies
To enhance your browsing experience, we may use cookies and similar technologies to remember user preferences, analyze website traffic, maintain the state of your shopping cart, and optimize website functionality.
You may manage or restrict cookies through your browser settings; however, please note that doing so may affect the functionality of certain parts of the website.
- Information Sharing
We do not sell or rent customer personal information. When necessary, we may share limited information with the following types of service providers:
- Payment Processors: To facilitate payment processing and transaction verification. – Logistics and delivery service providers: Used for the transport of orders and the delivery of goods.
- Website technical service providers: Used for website maintenance, security, and functional support.
- Legal and regulatory authorities: Information may be provided when required by law or necessary for legal proceedings.
Service providers may only process information to the extent necessary to perform their designated services or fulfill legal obligations.
- Information Storage and Retention
We implement reasonable technical and administrative measures to protect personal information against unauthorized access, disclosure, alteration, or loss.
Orders and related transaction records are generally retained for up to 7 years following the completion of an order, or for a longer period if required by applicable law, tax, or accounting regulations. Information that is no longer necessary for its intended purpose will be deleted or anonymized in accordance with applicable requirements.
- Your Privacy Rights
Under applicable data protection laws, you may have the following rights:
- To request access to the personal information we hold about you.
- To request the correction of inaccurate or incomplete information.
- To request the deletion of your personal information, subject to legal conditions.
- To request restrictions on, or object to, specific processing activities regarding your personal information.
- To withdraw any consent you have previously provided.
- To request a copy of your personal information, to the extent permitted by applicable law.
If you reside in California, you may also have additional rights under the California Consumer Privacy Act (CCPA) and its amendments, including the right to know, the right to request deletion, the right to correct information, and the right to opt out of the sale or sharing of your personal information.
We do not sell our customers’ personal information.
- Third-Party Websites
This website may contain links to third-party services or external websites. These sites have their own privacy policies and data processing rules. We have no direct control over the privacy practices of third-party websites; we recommend that you review their respective policies when visiting them.
- Privacy of Minors
The products and services on this website are not specifically directed at minors. We do not knowingly collect personal information from individuals who have not reached the age of majority as defined by applicable law. If we discover that such information has been collected inappropriately, we will take reasonable steps to address the situation.