Refund Policy

ZILTHOREN HAVENPORT LLC values ​​the shopping experience of every customer. We are committed to providing high-quality men’s suits and formal wear. If you are not satisfied with your purchase or if the item has a quality issue, you may request a return or refund in accordance with the policy below.

  1. Eligibility for Returns

Customers may request a return, subject to applicable laws and the following conditions:

  • The item has a quality defect, is damaged, or exhibits a clear manufacturing flaw.
  • The item received does not match the order details.
  • The wrong item or the wrong size was received.
  • The item remains unused and in a condition suitable for resale.
    As these are men’s suits, returned items must be kept clean; please retain the original packaging, product tags, and any accompanying accessories whenever possible.
  1. Non-Returnable Items

Returns may not be approved in the following cases:

  • Product tags, accessories, or packaging are missing, rendering the item unsuitable for resale.
  • Damage caused by improper wear, cleaning, or storage.
  • The item shows visible stains, odors, or other signs of use that prevent it from being resold.
  • The return request is made beyond the applicable return period (unless otherwise required by law).
  1. Return Process

To request a return, please follow these steps:

  • Contact our customer service team, providing your order number and the reason for the return.
  • If the return is due to a quality issue, please include clear photographs of the item or other relevant documentation.
  • Wait for our customer service team to review your request and provide return instructions and the appropriate return address.
  • Ship the item back according to the confirmed instructions.
  • Once the item is received and inspected, we will notify you of the outcome of your return request.
    Please do not return any items without prior confirmation, as this may delay or complicate the processing of your return.
  1. Return Shipping Costs
  • Returns Due to Quality Issues: If an item has a verified quality defect, was shipped incorrectly, or clearly does not match the order, we will cover the return shipping costs. – Returns for Non-Quality-Related Reasons: If you wish to return an item due to personal preference—such as issues with size selection, style, or other individual reasons—the return shipping costs shall be borne by the customer.
  1. Refund Processing

Once a returned item has been received and inspected to ensure it meets the criteria for a refund, we will typically initiate the refund within 3–7 business days.

Refunds will be issued via the original payment method. The actual time it takes for the funds to appear in your account depends on the processing speed of your payment provider or issuing bank.

If only a portion of an order is returned, the refund amount will be calculated based on the value of the items that qualify for a refund.

  1. Order Cancellation

If you wish to cancel an order, please contact us as soon as possible. For orders that have not yet entered the processing or shipping stage, we will assist with the cancellation based on the specific circumstances.

Orders that have already been shipped may not be eligible for direct cancellation and will instead need to be handled in accordance with our return policy.

  1. Product Quality and Inspection

We recommend that customers inspect their items upon receipt—checking the style, size, condition, and any included accessories. Should you notice any issues, please contact us promptly so that we can verify the situation and provide a solution.

  1. Contact Us

If you have any questions regarding returns, refunds, or post-purchase support, please reach out to us via the customer service email address provided on our website.

Return Address: 67 375 KUKEA CIR, WAIALUA, HI 96791

Email: [email protected]

We take every post-purchase inquiry seriously and are committed to providing you with a clear and efficient return and refund experience.